Welcome to Support


We provide the following ways in which you can contact us for any of your support requirements:

By Telephone – Contact our support no +27.11.782.6132
By E-mail – support[at]Phoenixnet.co.za
By Remote Control – TeamViewer & AnyDesk
By website – http://support.phoenixnet.co.za
By Skype – phoenixnet (by appointment)
By Zoom – Invitation ID Required

Your details are as follows:

We may ask you for your IP no, Browser or OS, read out in the block below if asked by one of our support engineers.

IP


Our support is available during normal office hours, limited support will be available on weekends and public holidays.
Should you require us in an emergency, after hours or on a public holiday our number is +27.83.255.3290.


Remote Control


Remote Control Software

Click here to download the TeamViewer agent, once installed and running call us on +27.11.782.6132 when you have an ID & Password.

Not sure what all this means?, click here for step-by-step instructions.

Click here to download the AnyDesk agent, once installed and running call us on +27.11.782.6132 when you have an AnyDesk Address.

Not sure what all this means?, click here for step-by-step instructions.

FAQ’s

Yes, as each time the software (remote control) is run a new pass code is generated.

Once you are finished with the remote session, you can simply close the software and then delete the program from your desktop and your computer is safe from any one trying to access the system via TeamViewer or AnyDesk.

This is up to you, should you wish to keep the software on your desktop, at no risk. As there is no installation, simply delete the software from the desktop. Upon request from our support dept. you might be required to re-download this software again.


Still stuck?, contact us via one of our support options below:


Telephonic Support.


We are available during normal Business hours for telephonic support.
Our no is : +27 11 782-6132

E-Mail Support


E-Mail: support[at]Phoenixnet.co.za

Live Chat Support


Live Chat Support, click on the “Need Help” in the bottom right-hand side of the browser.

Remote Support


Remote Support via TeamViewer, Anydesk,
click here to go to the download page