Frequently asked Questions


Your self-help setup guide for products & services

FAQ’s

Email

General Email settings

Phoenix Hosting solutions make use of the following Email systems, Phoenix Self Managed, Phoenix Hosted e-mail, Google Apps for Business, Microsoft O365 and MS Exchange. To setup  your e-mail clientFollow the instructions for the service you have signed up for. Refer to your welcome e-mail sent by us for which service you have.

The Phoenix self & managed e-mail systems support the following Protocols, IMAP or POP3 account type.

Server Settings

Phoenix Self Managed E-mail

Please note you will need to setup the e-mail addresses before you add these settings to the mail client.

Required Information IMAP POP3
User name Your full e-mail address
Password Password
Incoming Server mail.example.co.za
Incoming Server mail.example.co.za
Incoming port with SSL enabled 993 995
Outgoing (SMTP) Server mail.example.co.za
Outgoing port with TLS enabled 587 587
Outgoing server requires authentication? Yes

Phoenix Managed E-mail

As we manage this account for you, we have setup all the mail accounts for you, you can simply add the relevant setting to your email client.

Required Information IMAP POP3
User name Your full e-mail address
Password Password
Incoming Server mail.example.co.za
Incoming port with SSL enabled 993 995
Outgoing (SMTP) Server cs57-tlls.accessdomain.com
Outgoing port with SSL enabled 465 587
Outgoing server requires authentication? Yes

Google Apps For Business

As Google Apps has a multitude of options, we have assigned a e-mail support engineer to assist you with the proper setup. The client will be Autodiscover /Auto config script enabled.

Microsoft 365 & Exchange

We have automatically setup an Autodiscover /Auto config script for all clients hosting Microsoft e-mails with us. All you need to do is choose the e-mail client of your choice and enter the username and password.

Webmail access

What is webmail access?

Webmail applications enable you to check your e-mail accounts by using your web browser. You can compose and read e-mail messages, maintain an address book, and perform other common tasks. Accessing webmail is as easy as using your web browser to visit a URL, and then entering your account name and password:

  1. Use your web browser to go to http://example.co.za, where example.co.za is your domain name.
  2. Your login name is your email address and use the password associated with that email account.

Once logged in you can make changes to your account, like out of office, spam filters and whitelist/blacklist emails, etc.

Setup e-mail on any Android device

Setting up your device:

Make sure that you know your email settings. If you have a Phoenix Hosted E-mail profile we have created the all the E-mail accounts and E-mailed them to you, you can e-mail us look them up or contact your email provider. Then follow these steps:
  1. Let’s begin!
    1. Open your email client.
    2. Enter your full email address and password,

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Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup.

  1. For the Account type, we recommend IMAP.

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  1. For the Incoming settings, we recommend using your settings provided for the incoming server. You will also want to leave the Security Type as None.

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  1. For the Outgoing settings, we also recommend using your access domain for the SMTP server

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Configure the rest of your Account options as desired on the subsequent screens and you’re done!

Setup e-mail on any Apple device

Setting up your device manually:

Make sure that you know your email settings. If you have a Phoenix Hosted E-mail profile we have created the all the E-mail accounts and E-mailed them to you, you can e-mail us look them up or contact your email provider. Then follow these steps:
  1. Tap Add Account, tap Other, then tap Add Mail Account.
  2. Enter your name, email address, password, and a description for your account.

  1. Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup.
If Mail can’t find your email settings, you need to enter them manually. After you enter your email address and password, tap Next, then follow these steps:
  1. Choose IMAP or POP for your new account. If you aren’t sure which one to choose, contact your email provider.
  2. Enter the information for Incoming Mail Server and Outgoing Mail Server. Then tap Next. If you don’t have this information, try to look it up or contact your email provider.

  1. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you’ll be asked to edit them.

Setting up your device automatically:

Choose your account

  1. Go to Settings > Mail > Add Account
  2. If you are using our Phoenix Hosted or Managed mail, please choose “Other” If you are using our Microsoft Hosted Exchange accounts, please choose Exchange.

After you choose your email provider, follow these steps:

  1. Enter your email address and password.
  2. Tap Next and wait for Mail to verify your account.
  3. Choose the content you want to sync. Tap Save.
  4. This could take a while to complete

Hosting

We are working on this page!

 

 

Still stuck?, contact us via one of our support options below:

Email_support

By support ticket – E-Mail

E-Mail: support[at]Phoenixnet.co.za

Tel_support

By Telephone

We are available during work hours, on 011 782-6132

Live_support

By Live chat

live chat, click on the “Need Help” in the bottom right hand side of the browser.

Setup wizard for Hosted email

Simply complete the form and you will receive an email with your personalised e-mail settings.